CyteOne’s Dan Levine Speaks with Spectrum about the Future of the Industry
As part of Spectrum Enterprise’s Hospitality Expert Insight Series, CytexOne CEO Dan Levine talked about the technology aspects of the hospitality industry that should be a priority for hoteliers this year. Levine joins other experts in discussing the rise of the Internet of Things, hotel automation, and even robotics. His interview is divided into two different videos, one focused on IoT (above) and another focused on the guest experience which you can find further down. In this blog, we highlight some of the main topics discussed.
The Internet of Things relies on wireless communication to bring various technology systems together for optimal performance. When it comes to back-end operations, IoT lets hoteliers automate housekeeping, room service, climate control, lighting and more to enhance efficiency and increased profits.
IoT can be used in a variety of ways within hotels from in-room control of lights and shades to tracking room service and housekeeping needs. It will also be pivotal in one of the coolest technology trends in the industry: robotics that rely on wireless communications to effectively respond to guest demands and to navigate the hotel itself.
Dan joined other hotel automation experts in discussing the importance of networking when it comes to incorporating IoT devices. There are much higher bandwidth requirements associated with these systems. An IoT solution can quickly go to waste if it doesn’t have the right networking framework to function effectively. You also need to be able to monitor devices through dedicated software like CytexOne’s Atlas. This software can recognize problems and resolve them remotely before hoteliers experience any system downtime.
During Spectrum’s Expert Series a big focus was how to use this evolving technology to enhance the guest experience. Levine and other leaders in the industry highlighted the following applications:
- Put them In Control: Offer preferred guests the same sort of convenience they would expect at home. This can range from in-room control of climate, entertainment, and lighting to easy access to reservations and maintenance.
- Automated Welcome: To enhance the guest experience and save resources, hoteliers can automate a client’s check-in process. When guests enter the room, the TV and lights turn on, and music begins playing.
- Robotics: This may be the year that robotics make a big leap in both the residential and hospitality sectors. In hotels, they can have a significant impact in automating room service. Not only can you better manage late-night requests, but many guests prefer not having to deal with a real-life person that may judge them or ask for a tip.
- Network: Comprehensive networking and IT solutions are necessary for a hotel environment. Not only are they pivotal in supporting IoT systems, but guests expect to have reliable, fast connections and this will often be one of the first complaints they mention in follow-up surveys.
To learn more about these technological trends, make sure you watch both Spectrum videos. For more information, you can also contact CytexOne at 212-892-6700 or through our online contact form.