Avoid Costly Downtime with Our Smart Support Solutions
Hotels often use integrated technology solutions to get multiple subsystems from security to booking working together for seamless operations. But as hotel properties become increasingly dependent on these systems, any protracted downtime could yield a substantial blow to their bottom line. That’s because downtime affects properties in three distinct ways.
First, you have to factor in labor and part costs for any repairs. You’re also going to miss out on direct revenue based on the IT issue since you may not be able to take in new guests or reserve certain spaces. Worst of all, if the downtime results in guest dissatisfaction, it could deter them from revisiting your property, something that could be devastating in an industry which relies so much on return business.
For this reason, hotels need to have smart support, maintenance and infrastructure in place to keep them running smoothly at all times. These solutions even let you manage properties in New York, Los Angeles, or Las Vegas simultaneously. In this article, we highlight the ways a cloud-based solution makes sure your technology remains an ally instead of a nuisance.
Set the Right Foundation with Cloud-Based Technology
One of the biggest technological advancements in the hospitality industry is the adoption of cloud-based solutions. By using systems hosted on a server rather than physically present at the location, hotels can reduce hardware costs and create scalable solutions. It’s also easier to consolidate all technology—from in-room controls to maintenance—onto one platform for better management.
Since the cloud is all about storing information, it should come as no surprise that these solutions are also ideal for data analysis. Log the way customers are interacting with your technology and services and make the necessary adjustments in real time. Finally, the programming behind these solutions allows for greater variety when it comes to choosing vendors or manufacturers.
The biggest benefit of cloud-based software, though, has to do with system reliability. Most of these solutions come with built-in maintenance and repair services from your provider. Since all technology—across multiple properties—is on the same server, it can be managed simultaneously. This makes it easy to spot and resolve problems as soon as they occur.
Proactive Monitoring and Remote Repairs
Instead of hiring an in-house IT department, you can benefit from working with the people that installed all of your technology frameworks. They’re the most familiar with your system and will know the best ways to resolve any issues as they unfold. Many smart technology companies like CytexOne include 24/7 remote monitoring and maintenance capabilities. Using our Atlas software, we can view the status of all your devices and receive alerts as soon as any issues arise.
Often, problems can be resolved by just restarting a device remotely. They are frequently fixed before hotel managers even realize there’s an issue. These smart support solutions also significantly diminish the need for on-site repairs that are much more time consuming and expensive. If an on-site repair is necessary, our technician will already know the problem and necessary replacement parts before they arrive for quicker repair and reduced downtime.
Our smart support solutions let us gauge your system health remotely at all times. At CytexOne we work with all type of manufacturers, so you’re not limited when it comes to the technology you include in your system. To learn more about our smart technology and support services, call us at 212-892-6700 or fill out our online contact form.