Create a Custom Guest Experience with Smart Hotel Technology
The battle over the coastal real estate in California remains stronger than ever and rising property values are causing hotel prices in the area to increase as well. Santa Barbara hotels are among the most expensive in the state with an average cost of $248.84 per night. The prices haven’t done much to deter guests, with occupancy rates at a record 77 percent according to a recent UCLA report. The challenge is making sure you give your guests a unique experience that reflects the money they’ve paid.
With smart hotel technology, you can cater that experience to each guest to enhance satisfaction and encourage them to return in the future. From a smooth check-in process to a guest room that is highly customizable, we highlight some of the ways hoteliers can make Santa Barbara properties stand out from the competition.
A Truly Welcoming Experience
Speed up the check-in process by incorporating virtual key options. Instead of having to come to the front desk, guests can check in via a mobile app and receive a notification on their smartphone letting them know when the room is available. As soon as they check in, the concierge can mark the room as occupied to begin lowering the temperature for their arrival.
Guests can then use their smartphone to unlock the door. Once they go inside, the room is ready to welcome them. When they walk in, the shades open, lights brighten, and the television turns on to the channel promoting the hotel’s services and local tourist attractions.
A Room That Adjusts to Each Guest
You can include a tablet in each room that lets users manage the lights, thermostat, security, music and television. From the same device, they can request room service, book a spa appointment, activate a “Do Not Disturb” option, or call for maintenance. Outfit rooms with wireless audio solutions so guests can stream music from their smartphones or enjoy the hotel’s selections.
Elegant keypads allow users to pick out pre-set scenes. For example, beyond the traditional “All Off” and “All On” settings, hotelier can offer an “Eco-Friendly” option. This scene dims the lights, opens the shades, and raises the thermostat to reduce the amount of energy used. It will also notify staff to limit the number of linen changes during their stay.
A Hotel That Can Anticipate Needs
With smart hotel software, you can always be a step ahead when it comes to your guests’ needs. CytexOne’s Atlas’ Remote Monitoring and Support helps you track all rooms from any location so you can manage them easily to look for possible issues. Through centralized management, you know as soon as a room requires maintenance or even if a mini-bar needs to be restocked.
Engineers can resolve technical issues as soon as they arise, so guests are not left without air conditioning or internet for extended periods of time. Through occupancy sensors, the maintenance team always knows which rooms are being used so they can avoid disturbing guests when cleaning.
CytexOne can help you create a smart hotel environment that enhances guest satisfaction while boosting your space’s overall efficiency. To learn more contact us online.