Make Your Hotel Stand Out with the Latest Technology Offerings
To run an efficient and profitable hotel, you need to be able to manage an interconnected ecosystem that includes booking and reservations, housekeeping, concierge services, guest amenities, function rooms, conferences, in-room technology, spas, and more. With occupancy rates at a record high in Los Angeles, hoteliers are looking for the best way to provide an exceptional guest experience and manage all these moving parts to enhance operational efficiency.
One way hotel managers have done this is through guest management systems that offer the following features: consolidation, automation, and customization. With the right technology in place, it’s easier for managers to stay on top of what’s going on in their property while providing unique experiences for guests.
The number one thing you want to look for when investing in a guest management system is consolidation. In the past, these solutions focused entirely on bookkeeping—managing reservations, accounting, and inventory. Now you can merge all your accounting, marketing, technology and IT software under one system for greater operational efficiency.
CytexOne focuses primarily on the technology aspect of these revamped guest management systems. We offer a centralized location where staff can monitor the entire property to manage occupancy, maintenance requests, access control systems, spa bookings, in-room refreshments, and more.
Your management system should also let you cater the guest experience to each individual based on guests’ profiles and preferences. For example, televisions, touchpads or mobile apps can advertise specific hotel services—a couple’s massage for newlyweds or a nature outing for a family. For repeat guests, promotions can be based on their past purchases.
You should also offer in-room controls that make it easy for guests to personalize their stay. Through a touchpad or mobile app, they can change the temperature, lighting, and entertainment. From the same device, they can also adjust privacy settings, call for transportation, request maintenance or dry cleaning, or book a stay at your restaurant or spa.
Customization also comes into play at a macro level. We know hoteliers all may work in slightly different ways so we can customize our software interface for added ease-of-use. During installation, our technicians will work with your IT or operations manager to come up with a user interface that makes the most sense for your staff.
One thing that can make a guest-management system stand out is the ability to automate certain features. Since any downtime can result in lost profits and disgruntled guests, one thing you definitely need to automate is your system maintenance. CytexOne’s Atlas software monitors all your technology to make sure it’s running smoothly and makes repairs before you even notice something’s gone wrong.
Automation can also help you reduce costs while enhancing the guest experience. When guests check into their room, whether through the front desk or a mobile app, it automatically prepares to greet them. Lights come on, the thermostat adjusts to a cool 70 degrees, and the TV turns on with a customized greeting. Occupancy sensors ensure all components turn off once they’ve checked out.
While rising occupancy rates in Los Angeles are great news, they don’t always translate to increased profits. CytexOne’s hospitality solutions can help you enhance your operational efficiency and guest satisfaction so you can capitalize on this trend. To learn more call us at 212-792-6700 or contact us online.